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Customer Service/Retail/Hospitality (Merced)

available afternoons
available evenings
available mornings
education completed: high school/GED

Adriana Flores


OBJECTIVE:

To acquire a House Keeping Manager position that will utilize my skills, experience and education.

SKILLS SUMMARY:
• Bilingual (Spanish)
• File Management
• Telephone Procedures and multi-line phones
• Event Planning​
• Administrative Support​
• Accounting Support
• Proficient in Microsoft Office (Outlook, Word, )

WORK EXPERIENCE:

Holiday Inn ​​​​​San Jose, CA ​ February 2015- Present
Housekeeper
• Clean and maintain guests units while keeping up with standards set by the Housekeeping Supervisor and General Manager
• Perform any laundry duties
• Ensure high level of customer service is maintained at all times
• Assists guests with all questions and reasonable requests
• Stock and maintain any housekeeping supply rooms
• Maintain clean and tidy work area


Sheraton ​​ Sunnyvale , CA ​ May 2011- August 2013
Housekeeping/ Supervisor
• Inspecting guests rooms and public areas after they have cleaned by a housekeeper to ensure quality standards
• Organizing staff rotas
• Report any hygiene issues and following up as necessary
• Making sure that guest’s bedrooms, corridors, and public areas are serviced in accordance with company’s standards.
• Reporting any maintenance problems, safety hazards, accidents or injuries to senior managers
• Did staff scheduling and changes
• Took care of any issues that occurred
• Handled nightly deposits and any cash transactions
• Promote and marketed the business







California Financial Services​ San Jose, CA​ June 2002-April 2011
Customer Service/ Office Manager
• Answer multiple phone lines
• Money and banking
• Western Union
• Greet and acknowledge every customer
• Received payments by cash, checks, credit cards
• Counted money in cash drawers at the beginning of shifts to ensure the amounts are correct and that there is adequate change
• Open/ Closed store


EDUCATION:

James Lick ​​​​​​​​ Completed: December 2002​
San Jose, CA 95127​​​​​​
​​
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post id: 6999067001

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